How to Solve Netflix Not Working on Amazon Fire TV

Netflix Not Working on Amazon Fire TV

How do I Solve Netflix not working on Amazon Fire TV? Well, Setting entertained at home these days has become a lot easier with streaming services like Netflix and streaming devices like Amazon Fire TV. So, For less than $10, anybody can enjoy all the movies on Netflix, and for about $40, Amazon FireStick is available to be picked up for entertainment purposes.

Here, A combination of these two with a strong internet connection gives you access to an extensive database of movies, TV shows, stand-up comedy, documentaries, and a host of other original content.

So, Like any streaming service, sometimes issues arise, and you may be unable to stream movies on Netflix using Amazon Fire TV. Now, The most common error that people experience is a message display that says, “Sorry, we could not reach the Netflix service.” But, this can be fixed, and we have highlighted some methods below to teach you how to improve the Netflix service not working on Amazon Fire TV.

How to Fix Netflix Not Working on Amazon Fire TV

Likewise, you should try out the methods below after you have confirmed that Netflix is down for only you. Suppose it is down for everyone. You can wait it out till the problem is sorted out.

You can now find out by searching on a social media site like Twitter to see if anyone is talking about Netflix. Whether not, you can proceed with the following methods.

Check your Internet Connection.

It is the first thing you have to check after confirming that the problem is not from Netflix. So, Connect another device to your internet provider and see if the device works successfully and can load websites or applications.

Suppose the network is running fine, then it is not the source of the problem. This could be the Fire TV Stick’s connection to the network that has some issues.

Power on And Off your Fire Stick

Please turn off your Fire Stick and turn it back on. Well, This is about the commonest fix for many problems in most devices. So, A power cycle seems to be the quickest fix, and for your Fire TV Stick, it just might work.

Here, Unplug your Fire TV Stick for at least 30 seconds and plug it back in. Now, Its network connection should (hopefully) return and get resolved.

Watch another show on Netflix.

Suppose the “Error 0013” is what you are getting when you try to stream a particular show on Netflix. It could be that the show has a glitch. Well, Try another show, & if the problem persists, you can report the problem to Netflix using the Viewing Activity link.

Clear the Data on your Fire Stick TV

Whether you are still unable to stream at this point, the next method to try is to clear the application and application cache data in your Fire TV Stick. Sometimes, it could be the amount of data stored for Netflix that is causing a glitch. Now, Easing the data and the cache can help you get things back to normal.

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Follow these simple steps to clear data on your Fire TV Stick:

  • Click the home button and go to “Settings”;
  • Tap on “Applications,” and then “Manage Installed Applications”;
  • Select the Netflix app and navigate to “Clear Data”;
  • Tap on it twice to clear the data;
  • Then, Navigate to “Clear cache” and click on it;
  • Next, Unplug your FireStick for 30 seconds. Plug it back and try to stream on Netflix.

Update Your Netflix Application

Well, Your Netflix may be refusing to if the app is outdated and unable to communicate with Netflix servers. This application may need an update, and the steps to do that are quite simple:

  • Click the home button and navigate to “Apps”;
  • Then, Find the Netflix app and click on it. If this app is outdated, you will see the update option next to it;
  • Tap on “Update” and wait for the process to finish. Now, Restart the app and try streaming to see if the problem is resolved.

Update FireStick Firmware

In a few cases, the problem might not get fixed after updating the Netflix app. So, Your entire FireStick system may need to be updated too. Now, Check if your FireStick is due for updates by following the steps below:

  • Go to “Settings” and click on “System”;
  • Tap on “About” and check out the firmware;
  • Tap “System Update,” and the new firmware will download automatically;
  • Tap on “System update,” and the downloaded update will install automatically.

Here, Reinstall Netflix

  • Suppose the issue is still not resolved, uninstalling and reinstalling the Netflix app can fix the problem. This may take a few minutes more time than the other methods, but it will probably work;
  • Move to “Settings” and select “Manage Installed Applications”;
  • Tap on the Netflix app and select “Uninstall”;
  • Then, After a successful uninstalling, return to the main menu and search for Netflix using the search bar;
  • Select “Netflix” from the search results and select “Install”;
  • Next, Once it has downloaded, sign in to your account and try streaming a movie;
  •     Reset your Fire TV Stick.

This option is a last resort but a necessary one if all the above fixes do not work. A reset of your Fire TV stick will clear all your sing-in information, applications, personal preferences, and data. It will return your Fire TV Stick to a new state. Below are the steps:

  • Open “Menu”; & then “Settings”;
  • Scroll to the right to “System Menu.”
  • Find the “Reset” option;
  •  Tap on “Reset to Factory Settings”;
  • Whether you have a pin set up, you will be asked to enter it.


All these techniques should typically fix the problem, but sometimes it may be beyond just simple fixes. Talking Netflix Not Working on Amazon Fire TV And Netflix through the Netflix Live Chat service may be your next option. Plus, If the problem persists, then Amazon’s tech support should be able to help.

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