Logging into your OneDrive account should be a simple and straightforward procedure. Regrettably, the platform will occasionally indicate that it is signing you in, but nothing will happen. Alternatively, OneDrive redirects you to a blank page after you enter your username and password. Let’s look at how you can resolve this issue and regain access to your account.
Why Won’t OneDrive Let Me Sign In?
- If the login issues are specific to the OneDrive app, navigate to www.onedrive.live.com and verify that you can log in via the web app.
- Additionally, visit the Office portal to determine whether Microsoft has acknowledged the log in issue. Wait until the company corrects the error.
Delete all OneDrive credentials that the Credential Manager has stored and verify the results. If you encountered a login problem shortly after changing your password, this method should resolve it.
- First, Log out of OneDrive completely and navigate to the Control Panel.
- Next, Select the Credential Manager from the User Accounts menu.
- Next, click on Windows Credentials.
- Here, Scroll down to find your OneDrive credentials (OneDrive Cached Credential).
- Next, Select and remove all the OneDrive entries one by one.
- Lastly, Relaunch OneDrive, enter your username and password, and check if the issue is gone now.
If you are unable to log in to your OneDrive account via the web app, check to ensure that the issue is not with your browser. Well, Clear your cache, cookies, and temporary files, and then disable any extensions that are currently installed. Don’t forget to also update your browser.
For instance, if you’re using a Chromium-based browser, click More options (the three dots), then History, then Clear browsing data. After that, delete your cache, cookies, and temporary files from the previous four weeks. Finally, if the log in problem persists, select All time from the Time range drop-down menu.
Then, navigate to Extensions and disable all browser extensions manually. Following that, navigate to Help and then to About to check for updates. Finally, reinstall your browser or use a different web browser if the problem persists.
Check to see if unlinking your computer resolves the issue.
- First, Click the OneDrive icon in the taskbar.
- Next, Go to Settings and click on the Account tab.
- Next, Select Unlink this PC.
- Now, relaunch the First Run Experience.
- Lastly, Select a different folder that OneDrive can use to sync your files.
Disable Security Software
If your antivirus software is preventing you from logging into your OneDrive account, you can resolve the issue by disabling it. Your antivirus software may incorrectly flag OneDrive as a threat and block it. Similarly, your firewall and antimalware software should be updated.
By the way, a large number of Xfinity Advanced Security users confirmed that this method worked for them. Re-enable your antivirus software after signing in to OneDrive.
To begin, remove your OneDrive configuration folder from the Registry Editor. Next, uninstall OneDrive and download a fresh copy of the app.
- Firstly, In the Windows Search bar, type regedit and navigate to HKEY_CURRENT_USER\Software\Microsoft.
- Next, Expand the Microsoft folder and select OneDrive.
- Then, Right-click on the folder and delete it. Here, Rest assured, you’re only deleting the OneDrive configuration folder.
- Next, go to Control Panel, select OneDrive, and hit the Uninstall button.
- Now, Restart your computer, go to Microsoft’s official webpage, and download OneDrive again.
- Lastly, Install the app and check if you can log in to your account now.
Wrapping Up: Can’t Log in To OneDrive
Well, If you can’t log in to your OneDrive account, clear your OneDrive credentials from Windows Credentials. Next, disable your antivirus and firewall. Here, If the issue persists, unlink your computer from OneDrive, and reinstall the app. Which of these solutions aid you in resolving the issue? Tell us in the comments section below.